Portal Status - Incident history https://status.portalhq.io Portal Tue, 22 Sep 2026 19:24:43 +0000 Increased failures for Solana webhook event deliveries Type: Incident Duration: 12 minutes Affected Components: Alert Webhook Relayer Sep 22, 19:36:45 GMT+0 - Resolved - This incident has been resolved. Sep 22, 19:34:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 22, 19:24:43 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>19:36:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>19:34:14</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>19:24:43</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 22 Sep 2026 19:24:43 +0000 https://status.portalhq.io/incident/cmud2cin51yt813pc3yd4dmyl https://status.portalhq.io/incident/cmud2cin51yt813pc3yd4dmyl Increased error rate for transactions and balances endpoints Type: Incident Duration: 14 minutes Affected Components: Client API Sep 3, 15:54:09 GMT+0 - Investigating - We are currently investigating this incident. Sep 3, 16:08:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 14 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>15:54:09</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>16:08:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 3 Sep 2026 15:54:09 +0000 https://status.portalhq.io/incident/cmtlpgjkj00dz0wqj98pbr1u8 https://status.portalhq.io/incident/cmtlpgjkj00dz0wqj98pbr1u8 Alert webhooks (Solana v2 events) are experiencing downtime Type: Incident Duration: 5 hours and 26 minutes Affected Components: Alert Webhook Relayer Sep 2, 09:45:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 2, 13:24:09 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 2, 15:11:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 26 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>13:24:09</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>15:11:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 2 Sep 2026 09:45:00 +0000 https://status.portalhq.io/incident/cmtk5s05s02nu1nnwi7ic065u https://status.portalhq.io/incident/cmtk5s05s02nu1nnwi7ic065u Increased errors for delegation client API endpoints Type: Incident Duration: 20 minutes Affected Components: Client API Aug 31, 14:28:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 31, 14:49:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>14:28:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>14:49:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 31 Aug 2026 14:28:00 +0000 https://status.portalhq.io/incident/cmthcn2dr08lv1as242zs4whn https://status.portalhq.io/incident/cmthcn2dr08lv1as242zs4whn Elevated errors for Solana Devnet Client API calls and Solana Devnet alert webhook events Type: Incident Duration: 1 hour and 35 minutes Affected Components: Alert Webhook Relayer, Client API Aug 6, 19:01:58 GMT+0 - Investigating - We are currently investigating this incident. Aug 6, 20:37:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 35 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>19:01:58</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>20:37:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 6 Aug 2026 19:01:58 +0000 https://status.portalhq.io/incident/cmshvu7pi02ws0kn320kcl4gy https://status.portalhq.io/incident/cmshvu7pi02ws0kn320kcl4gy Database maintenance Type: Maintenance Duration: 15 minutes Affected Components: MPC Operations, Enclave MPC API, Custodian API, Alert Webhook Relayer, Portal Admin Dashboard, Client API Jul 24, 16:09:11 GMT+0 - Identified - A scheduled database maintenance can cause max 5 minutes of service downtime. Jul 27, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 27, 14:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components: , , , , ,

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>16:09:11</var> GMT+0</small><br><strong>Identified</strong> - A scheduled database maintenance can cause max 5 minutes of service downtime..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 27 Jul 2026 14:00:00 +0000 https://status.portalhq.io/maintenance/cmrz4xxu2004z0rl9wf6toj20 https://status.portalhq.io/maintenance/cmrz4xxu2004z0rl9wf6toj20 Delayed alert webhook events for Solana Devnet Type: Incident Duration: 43 minutes Affected Components: Alert Webhook Relayer Jul 9, 18:23:33 GMT+0 - Investigating - We are currently investigating this incident. Jul 9, 19:06:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>18:23:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>19:06:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 9 Jul 2026 18:23:33 +0000 https://status.portalhq.io/incident/cmrdu4z3f03qk0rs5xllnlbbj https://status.portalhq.io/incident/cmrdu4z3f03qk0rs5xllnlbbj Get /assets is responding with Unsupported Chain Type: Incident Duration: 42 minutes Affected Components: Client API Jul 8, 21:23:59 GMT+0 - Identified - The Client API endpoint \`/api/v3/clients/me/chains/{chainId}/assets\` is returning \`Unsupported Chain\` for valid chains. We are working on a fix for this incident. Jul 8, 21:59:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 8, 22:06:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 42 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>21:23:59</var> GMT+0</small><br><strong>Identified</strong> - The Client API endpoint \`/api/v3/clients/me/chains/{chainId}/assets\` is returning \`Unsupported Chain\` for valid chains. We are working on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>21:59:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>22:06:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 8 Jul 2026 21:23:59 +0000 https://status.portalhq.io/incident/cmrcl55gl00hp0kpqskpwpjop https://status.portalhq.io/incident/cmrcl55gl00hp0kpqskpwpjop Degraded performance on asset data and transaction building (Arbitrum, Polygon, Solana) Type: Incident Duration: 1 hour and 7 minutes Affected Components: MPC Operations, Enclave MPC API, Client API Jun 18, 13:47:00 GMT+0 - Investigating - We are currently investigating elevated latency and intermittent errors affecting balance/asset reads and transaction building across several EVM networks (notably Arbitrum and Polygon) and Solana. Jun 18, 17:09:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 7 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>13:47:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating elevated latency and intermittent errors affecting balance/asset reads and transaction building across several EVM networks (notably Arbitrum and Polygon) and Solana..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>17:09:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 18 Jun 2026 13:47:00 +0000 https://status.portalhq.io/incident/cmqjqht7m01hl2onzedb5s1td https://status.portalhq.io/incident/cmqjqht7m01hl2onzedb5s1td Degraded performance on Legacy Solana v1 alert webhook events for new wallets Type: Incident Duration: 4 hours and 3 minutes Affected Components: Alert Webhook Relayer Jun 11, 13:40:51 GMT+0 - Investigating - New wallets created since `Wed Jun 10, 20 PM UTC` are not receiving `SOLANA_TX_V1` alert webhook events Jun 11, 14:34:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 11, 14:43:29 GMT+0 - Resolved - This incident has been resolved. Jun 11, 17:25:35 GMT+0 - Investigating - We are currently investigating this incident. Jun 11, 17:43:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 3 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>13:40:51</var> GMT+0</small><br><strong>Investigating</strong> - New wallets created since `Wed Jun 10, 20 PM UTC` are not receiving `SOLANA_TX_V1` alert webhook events.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>14:34:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>14:43:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>17:25:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>17:43:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 11 Jun 2026 13:40:51 +0000 https://status.portalhq.io/incident/cmq9jpk6i0061pdlsos7x6jcz https://status.portalhq.io/incident/cmq9jpk6i0061pdlsos7x6jcz The Client API /api/v3/clients/me/chains/{chain}/assets endpoint is experiencing issues on EVM chains Type: Incident Duration: 35 minutes Affected Components: Client API Apr 24, 14:48:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 24, 15:18:47 GMT+0 - Monitoring - Our upstream vendor implemented a fix impacting the GET <https://api.portalhq.io/api/v3/clients/me/chains/{chain}/assets> endpoint on EVM chains and are currently monitoring the result. Apr 24, 15:22:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 35 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>14:48:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>15:18:47</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream vendor implemented a fix impacting the GET <https://api.portalhq.io/api/v3/clients/me/chains/{chain}/assets> endpoint on EVM chains and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>15:22:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 24 Apr 2026 14:48:00 +0000 https://status.portalhq.io/incident/cmod0z0vm0014t0wjawbo2q4j https://status.portalhq.io/incident/cmod0z0vm0014t0wjawbo2q4j MPC Operations are currently down Type: Incident Duration: 10 minutes Affected Components: Enclave MPC API, MPC Operations Apr 16, 18:03:00 GMT+0 - Identified - We are working on a fix for this incident. This should get resolved shortly. Apr 16, 18:13:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>18:03:00</var> GMT+0</small><br><strong>Identified</strong> - We are working on a fix for this incident. This should get resolved shortly..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>18:13:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 16 Apr 2026 18:03:00 +0000 https://status.portalhq.io/incident/cmo1syxyc00elj0dlzvgi3wlv https://status.portalhq.io/incident/cmo1syxyc00elj0dlzvgi3wlv Scheduled maintenance for Passkey Backup Type: Maintenance Duration: 6 minutes Affected Components: MPC Operations Mar 6, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 6, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 6, 17:06:05 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 6 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:06:05</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 6 Mar 2026 17:00:00 +0000 https://status.portalhq.io/maintenance/cmm53dc6b0fq410rw4l2n5kib https://status.portalhq.io/maintenance/cmm53dc6b0fq410rw4l2n5kib Portal Dashboard is experiencing intermittent rendering issues Type: Incident Duration: 26 minutes Affected Components: Portal Admin Dashboard Mar 3, 21:19:12 GMT+0 - Investigating - We are currently investigating this incident. Mar 3, 21:42:11 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 3, 21:45:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 26 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>21:19:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>21:42:11</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>21:45:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Mar 2026 21:19:12 +0000 https://status.portalhq.io/incident/cmmb41tbj0e16ij459udn5k3i https://status.portalhq.io/incident/cmmb41tbj0e16ij459udn5k3i Account abstraction user operations for Polygon are failing Type: Incident Duration: 2 hours and 44 minutes Affected Components: Enclave MPC API, MPC Operations Feb 2, 20:26:27 GMT+0 - Investigating - We are currently investigating this incident. Feb 2, 22:59:02 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 2, 23:10:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 44 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>20:26:27</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>22:59:02</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>23:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 2 Feb 2026 20:26:27 +0000 https://status.portalhq.io/incident/cml5mea7805ilyan8lsne2ly4 https://status.portalhq.io/incident/cml5mea7805ilyan8lsne2ly4 Degraded mpc generate and backup performance Type: Incident Duration: 1 hour and 40 minutes Affected Components: MPC Operations Jan 27, 21:50:00 GMT+0 - Investigating - Jan 27, 22:30:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 27, 23:30:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 40 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>21:50:00</var> GMT+0</small><br><strong>Investigating</strong> - .</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>23:30:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 27 Jan 2026 21:50:00 +0000 https://status.portalhq.io/incident/cmkx4sv0u00ntrwr83zs4nmbq https://status.portalhq.io/incident/cmkx4sv0u00ntrwr83zs4nmbq Issue with database connection Type: Incident Duration: 26 minutes Affected Components: Custodian API, Enclave MPC API, MPC Operations, Client API, Alert Webhook Relayer, Portal Admin Dashboard Jan 14, 18:38:15 GMT+0 - Monitoring - We noticed an issue with our database connection. We have already implemented a fix and are currently monitoring the result. Service should resume in a few minutes. Jan 14, 19:04:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 26 minutes

Affected Components: , , , , ,

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>18:38:15</var> GMT+0</small><br><strong>Monitoring</strong> - We noticed an issue with our database connection. We have already implemented a fix and are currently monitoring the result. Service should resume in a few minutes..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>19:04:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 14 Jan 2026 18:38:15 +0000 https://status.portalhq.io/incident/cmked5yb101kx3xgcc0ogmknn https://status.portalhq.io/incident/cmked5yb101kx3xgcc0ogmknn We are noticing delayed signing times and an increase in timed out sign requests Type: Incident Duration: 3 hours and 26 minutes Affected Components: MPC Operations Dec 2, 15:36:35 GMT+0 - Investigating - We are currently investigating this incident. Dec 2, 16:06:10 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 2, 18:24:26 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 2, 19:02:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 26 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:36:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:06:10</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>18:24:26</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>19:02:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 2 Dec 2025 15:36:35 +0000 https://status.portalhq.io/incident/cmioqqopz00je11vunmlnbfzd https://status.portalhq.io/incident/cmioqqopz00je11vunmlnbfzd Send Assets for Tron and Stellar Returning Errors Type: Incident Duration: 2 hours and 56 minutes Affected Components: Enclave MPC API Dec 1, 20:56:15 GMT+0 - Investigating - We are currently investigating this incident. Dec 1, 20:56:43 GMT+0 - Identified - Downstream outage with our RPC Provider, working to fix. Dec 1, 23:52:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 56 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:56:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:56:43</var> GMT+0</small><br><strong>Identified</strong> - Downstream outage with our RPC Provider, working to fix. .</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>23:52:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 1 Dec 2025 20:56:15 +0000 https://status.portalhq.io/incident/cminmpxfa00cf64w8zrd00u94 https://status.portalhq.io/incident/cminmpxfa00cf64w8zrd00u94 EVM webhook events are failing Type: Incident Duration: 5 hours and 4 minutes Affected Components: Alert Webhook Relayer Nov 12, 11:10:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 12, 16:03:42 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 12, 16:13:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 4 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>11:10:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>16:03:42</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>16:13:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 12 Nov 2025 11:10:00 +0000 https://status.portalhq.io/incident/cmhw4vb0i004e9sxiq7h9jfnf https://status.portalhq.io/incident/cmhw4vb0i004e9sxiq7h9jfnf Scheduled maintenance for Passkey Backup Type: Maintenance Duration: 15 minutes Affected Components: MPC Operations Oct 23, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 23, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 23, 17:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 23 Oct 2025 17:00:00 +0000 https://status.portalhq.io/maintenance/cmgtnlnbj003kbf3kx7g899nn https://status.portalhq.io/maintenance/cmgtnlnbj003kbf3kx7g899nn Passkey Backup Maintenance Followup Type: Incident Duration: 10 minutes Affected Components: MPC Operations Oct 14, 19:03:47 GMT+0 - Investigating - Followup work with Passkey Backup Maintenance merged. Passkey Backup will be down for 15 minutes. Oct 14, 19:04:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 14, 19:14:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>19:03:47</var> GMT+0</small><br><strong>Investigating</strong> - Followup work with Passkey Backup Maintenance merged. Passkey Backup will be down for 15 minutes..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>19:04:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>19:14:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Oct 2025 19:03:47 +0000 https://status.portalhq.io/incident/cmgqxkeww02o6t3wuuzblokiq https://status.portalhq.io/incident/cmgqxkeww02o6t3wuuzblokiq Scheduled maintenance for Passkey Backup Type: Maintenance Duration: 15 minutes Affected Components: MPC Operations Oct 14, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 14, 17:15:00 GMT+0 - Completed - Maintenance has completed successfully Oct 14, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance that will take up to 15 minutes. Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>17:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance that will take up to 15 minutes..</p> ]]> Tue, 14 Oct 2025 17:00:00 +0000 https://status.portalhq.io/maintenance/cmgfjxhw800ln2jc8ksi0uhm6 https://status.portalhq.io/maintenance/cmgfjxhw800ln2jc8ksi0uhm6 Solana alert webhooks are failing to subscribe newly created Portal clients Type: Incident Duration: 2 hours and 37 minutes Affected Components: Alert Webhook Relayer Oct 8, 21:43:25 GMT+0 - Resolved - This incident has been resolved. Oct 8, 19:06:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 8, 21:26:59 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 hours and 37 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>21:43:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>19:06:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>21:26:59</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 8 Oct 2025 19:06:00 +0000 https://status.portalhq.io/incident/cmgifyk7h033t12ldfz8v3fpw https://status.portalhq.io/incident/cmgifyk7h033t12ldfz8v3fpw Portal clients with Account Abstraction enabled are experiencing intermittent failures when signing transactions on EVM chains Type: Incident Duration: 1 hour and 17 minutes Affected Components: Enclave MPC API, MPC Operations Sep 19, 17:39:34 GMT+0 - Identified - We identified the issue and are working on a fix for this incident. Sep 19, 17:48:53 GMT+0 - Resolved - This incident has been resolved. Sep 19, 16:32:21 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 17 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>17:39:34</var> GMT+0</small><br><strong>Identified</strong> - We identified the issue and are working on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>17:48:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>16:32:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 19 Sep 2025 16:32:21 +0000 https://status.portalhq.io/incident/cmfr25dpf01ibl1jzoewfdged https://status.portalhq.io/incident/cmfr25dpf01ibl1jzoewfdged Network issues causing failed requests Type: Incident Duration: 17 minutes Affected Components: MPC Operations, Enclave MPC API Aug 27, 18:35:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 27, 18:52:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>18:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>18:52:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 Aug 2025 18:35:00 +0000 https://status.portalhq.io/incident/cmeubt87l002011s3cvs9wg29 https://status.portalhq.io/incident/cmeubt87l002011s3cvs9wg29 Network errors on Client API Type: Incident Duration: 1 hour and 5 minutes Affected Components: Client API Aug 27, 18:25:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 27, 19:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 5 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>18:25:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 Aug 2025 18:25:00 +0000 https://status.portalhq.io/incident/cmeucgylw001rocrxp3j5chw1 https://status.portalhq.io/incident/cmeucgylw001rocrxp3j5chw1 Degraded performance due to global cloud disruptions Type: Incident Duration: 1 day, 1 hour and 14 minutes Affected Components: MPC Operations, Custodian API, Enclave MPC API, Client API, Alert Webhook Relayer, Portal Admin Dashboard Jun 12, 18:50:00 GMT+0 - Monitoring - Health checks appear to be stabilizing and performance appears to be improving. Jun 12, 18:00:00 GMT+0 - Identified - We're experiencing degraded service due to a global disruption to cloud providing services. Our testing shows that all of our backend services are operating as expected, but networking issue are causing intermittent failures. We are monitoring. Jun 12, 19:13:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 1 hour and 14 minutes

Affected Components: , , , , ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:50:00</var> GMT+0</small><br><strong>Monitoring</strong> - Health checks appear to be stabilizing and performance appears to be improving. .</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're experiencing degraded service due to a global disruption to cloud providing services. Our testing shows that all of our backend services are operating as expected, but networking issue are causing intermittent failures. We are monitoring..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:13:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:00:00 +0000 https://status.portalhq.io/incident/cmbtr8spj003fms6gjqb9vwb9 https://status.portalhq.io/incident/cmbtr8spj003fms6gjqb9vwb9 Intermittent failures on AA transactions Type: Incident Duration: 11 hours and 51 minutes Affected Components: MPC Operations, Enclave MPC API May 2, 10:27:00 GMT+0 - Investigating - We are currently investigating this incident. May 2, 22:17:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 hours and 51 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>10:27:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>22:17:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 2 May 2025 10:27:00 +0000 https://status.portalhq.io/incident/cma76s3bo000kfmi6hkjdlsdf https://status.portalhq.io/incident/cma76s3bo000kfmi6hkjdlsdf Database Upgrade Type: Maintenance Duration: 30 minutes Affected Components: Portal Admin Dashboard, MPC Operations Dec 14, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance for **30 minutes** of downtime Friday night at midnight. Dec 14, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Dec 14, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance for **30 minutes** of downtime Friday night at midnight..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 14 Dec 2024 08:00:00 +0000 https://status.portalhq.io/maintenance/cm4isbgck003m4xanf98sdccq https://status.portalhq.io/maintenance/cm4isbgck003m4xanf98sdccq Database Update Type: Maintenance Duration: 3 minutes Affected Components: MPC Operations Dec 13, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance for **3 minutes** of downtime Thursday night at midnight. Dec 13, 08:03:00 GMT+0 - Completed - Maintenance has completed successfully Dec 13, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance for **3 minutes** of downtime Thursday night at midnight..</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>08:03:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 13 Dec 2024 08:00:00 +0000 https://status.portalhq.io/maintenance/cm4isf8tc001sgcd8i4o5smrn https://status.portalhq.io/maintenance/cm4isf8tc001sgcd8i4o5smrn Maintenance Type: Maintenance Duration: 7 minutes Affected Components: MPC Operations Jun 23, 08:02:00 GMT+0 - Identified - Scheduled maintenance during that time. Jun 23, 08:12:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 7 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>08:02:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance during that time..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>08:12:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 23 Jun 2024 08:02:00 +0000 https://status.portalhq.io/maintenance/clxt6pdcq141397beoi4d4f0mrl https://status.portalhq.io/maintenance/clxt6pdcq141397beoi4d4f0mrl